FAQs: Xbox 360

Comcast is pleased to be able to bring our customers access to their favorite entertainment on Xbox 360.

Below are some questions and answers that may help you enjoy the experience.

 

 

XFINITY® TV on Xbox 360® Installation:

  • Q: I heard I can now watch On Demand TV shows and movies with XFINITY® TV directly on my Xbox 360®. How do I do that?
  • A: To watch XFINITY TV directly on your Xbox 360 you need the following:
    • XFINITY TV with On Demand
    • XFINITY Internet Service
    • An Xbox 360 console and Xbox LIVE Gold subscription
    • XFINITY TV App installed (the XFINITY TV App is available from the Xbox Marketplace)
    • The primary account holder's Comcast ID or Comcast.net address and password
  • Q: Do I need the Comcast set top box connected to the TV along with the Xbox 360?
  • A: No, the Xbox 360 running our XFINITY TV App essentially acts as an additional cable box for your existing cable service, but you must subscribe to XFINITY TV with On Demand, which means that you will have a Comcast set top box or Cable Card connected to at least one TV in your home.
  • Q: If I don’t have either or both XFINITY TV or XFINITY Internet, can I use XFINITY TV directly on my Xbox 360?
  • A: No, you must subscribe to XFINITY TV with On Demand and XFINITY Internet. To order, please visit www.comcast.com or call 1-800-XFINITY.

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XFINITY TV on Xbox 360 Product Details:

  • Q: What will using XFINITY TV directly on my Xbox 360 cost me?
  • A: There is no additional cost for XFINITY TV on your Xbox 360, but you must be a subscriber to XFINITY TV with On Demand, XFINITY Internet and Xbox LIVE Gold.
  • Q: Will watching XFINITY TV directly on my Xbox 360 use data from my XFINITY Internet monthly data usage allowance?
  • A: No; similar to traditional cable television service that is delivered to the set-top box, this content doesn’t count toward our data usage threshold. The Xbox 360 running our XFINITY TV app essentially acts as an additional cable box for your existing cable service, and our data usage threshold does not apply.
  • Q: If I have XFINITY TV with On Demand, but have another Internet service provider, can I still access XFINITY TV directly on my Xbox 360?
  • A: Not at this time. To order XFINITY Internet, please visit www.comcast.com or call 1-800-XFINITY.
  • Q: Does XFINITY TV work with Kinect™?
  • A: Yes, you can watch your favorite On Demand TV shows and movies on Xbox 360 and with Kinect™, and use your voice to quickly find the TV shows and movies you're looking for. Just say what you want to watch and Xbox finds it. Plus, you can play, pause and rewind the action with your voice or a wave of your hand. It's never been easier to find and enjoy your favorite XFINITY On Demand TV shows and movies, including HD content.
  • Q: What content is available to watch on XFINITY TV directly on my Xbox 360?
  • A: XFINITY TV on the Xbox 360 offers thousands of On Demand TV shows and movies. We will continue to add even more content on an ongoing basis to bring you even more choices.
  • Q: Does Comcast plan to bring live, linear channels directly on my Xbox 360?
  • A: We do not have plans to deliver live, linear channels on the Xbox 360 at this time.

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HBOGO on Xbox 360:

  • Q: I heard I can now watch HBO On Demand TV shows and movies with HBOGO directly on my Xbox 360. Is that true?
  • A: Yes! By providing our customers with access to HBOGO on Xbox 360, we’re adding to the many ways you already have to access HBO content, and it’s all included as part of your subscription to HBO on Xfinity.

    Customers can also access HBO content online through XfinityTV.com and HBOGO.com; on tablets and other mobile devices through the XfinityTV app for iPad, iPhone and iPod Touch, as well as the HBOGO app on iOS and Android devices. And on the big-screen TV, you can enjoy HBO content via multiple HBO channels, the Xfinity On Demand library, on XfinityTV on Xbox, and now HBOGO on Xbox.
  • Q: How do I access HBOGO on Xbox content?
  • A: To watch HBOGO content using your Xbox 360 you need the following:
    • HBO as part of your Xfinity TV subscription
    • An Xbox 360 console and Xbox LIVE Gold subscription
    • HBOGO app installed (the HBOGO app is available from the Xbox Marketplace)
    • The primary account holder's Comcast ID or Comcast.net address and password
    • After downloading the HBOGO app, follow the directions on-screen to activate your access to HBOGO on the Xbox 360
  • Q: What will using HBOGO directly on my Xbox 360 cost me?
  • A: There is no additional cost for HBOGO on your Xbox 360, but you must subscribe to HBO as part of your Xfinity TV subscription.
  • Q: Do I need to be an Xfinity High-Speed Internet subscriber?
  • A: No, but you must have a broadband Internet connection.
  • Q: If I’m an Xfinity Internet customer, will watching HBOGO directly on my Xbox 360 use data from my monthly broadband data usage allowance?
  • A: Yes, because the video is being delivered over the public Internet. All broadband data that travels over the public Internet on our Xfinity Internet service counts against a customer’s data usage threshold, regardless of the source. For example, all Internet-based video streaming and download services, including XfinityTV.com, the Xfinity TV app and nbc.com, are included in the calculation of monthly usage.
  • Q: Where can I find out more about HBOGO?
  • A: You can visit their website at www.hbogo.com.

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